There are many reasons why IPoker Software might crash. In this article we will explain how you can contact our expert team to diagnose it for you, and recommend you practices to auto-diagnose aswell.
Why is it Happening?
In our journey to enhance poker sessions we've seen IPoker crash by a number of different reasons, from third party applications to graphic card driver issues and also some unknown reasons, where the only thing left to try was a Windows format 😪.
👉Check-out our Article [Fix]IPoker Hangs or Crashes a Lot for practical self-fixing tips.
I suspect Jurojin is involved, what do I do?
If you belive Jurojin could be behind an IPoker crash, we will show you how to get IPoker crash logs and send them to our diagnostics team so we can investigate it.
IPoker saves crash reports on it's "/data/report" folder. In order to get there, right click on your every-day .exe and "Open File Location" until you are on the installation path.
Once there, go to /data/report and you'll see one or many files with the following naming convention "dump_0x00012345_v20_11_etc.zip"
Once you get a few of those, Email it to us with WeTransfer or Report through Jurojin's Application, including a Google Drive link / WeTransfer to some of those files
(Make sure you pick the most recent ones to share with us.)
If Jurojin were related with the crashes, those reports will point us in the right direction for a future patch.
![IPoker Hangs or Crashes a Lot [Fix]](/faqs/ipoker-hangs.png)
