How to report a site not being recognized

How to report a site not being recognized

When does this guide apply?

This guide will help you generate a good report to our team but not in every scenario. This guide applies for sites where, after having Jurojin open, you open the site and you don't get a "XXX site detected"

These steps are oriented to reporting a skin that is not recognized (for example, TigerGaming from ChicoPoker network, or King's from GGNetwork). If you see the network in supported sites, but after opening your skin, it still doesn't say detected, then this is when this report will help us.

Poker site detected for tiling

1 First Step: Get the process exe name

The first thing you'll need to do is press Control+Alt+Delete on your keyboard. This will open a special Windows menu. Then you will have to press on "Task Manager"

Once the Task Manager is open, go to the Details Tab.

Task manager for process name

After that, please look for the poker process as in the picture SAVE THIS NAME! :

GGNet on task manager for tiling and hotkeys

2 Second Step: Get the lobby name.

After that, go to the Processes tab and look for the Poker site process and Uncollapse it. Then Save the name of the lobby window! (In this case, GGPoker)

GGNet lobby name

3 Third Step: Send us the info!

After you have both of these things, please send us a message or email following this format:

Poker skin "XXX" from network "YYY" not working!

  • Site process name: (the first picture in this guide goes here)
  • Site lobby name: (the second image goes here)

  • Good luck on the tables!

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