Poker Site Not Being Recognized by Jurojin: How to Report it

Go back

When does this guide apply?

This guide will help you generate a good report when (having Jurojin open) you open poker site and you don't get a "XXX site detected". Meaning the poker site was not recognized by Jurojin

These steps are oriented to reporting a skin that is not recognized (for example, TigerGaming from ChicoPoker network, or King's from GGNetwork). If you see the network in supported sites, but after opening your skin, it still doesn't say detected, then this is when this report will help us.

How Message Looks When Jurojin Recognizes a Poker Site

First Step: Get the process exe name

The first thing you'll need to do is press Control+Alt+Delete on your keyboard. This will open a special Windows menu. Then you will have to press on Task Manager

Once the Task Manager is open, go to the Details Tab.

Search for Poker Site Process Name on Task Manager

After that, please look for the poker process as in the picture SAVE THIS NAME! :

Found GGPoker process name in Task Manager, now save it.

Second Step: Get the lobby name.

After that, go to the Processes tab and look for the Poker site process and Uncollapse it. Then Save the name of the lobby window! (In this case, GGPoker)

Record the Lobby Name found in the Window Title

Third Step: Send us the info!

After you have both of these things, please send us a message or email following this format:

Poker skin "XXX" from network "YYY" not working!

Site process name: (the first picture in this guide goes here)
Site lobby name: (the second image goes here)

Good luck on the tables!

Haven't tried Jurojin yet?

Download it now for free!

Together we are more

Bringing the poker community closer together

¿Want to connect with the Poker Community? Check-out our affiliated streams and spend some time learning and enjoying poker with us.

Zeros Poker

Jugador de Nose Bleed de torneos y cash, streamer, Youtube y persona de interés del póker en todo el planeta, ha ganado múltiples importantes torneos.