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How to Report a Problem with Jurojin

Our team is working non-stop to make Jurojin great, and even though we have strict testing protcols, sometimes bugs can slip away.

We're happy to have such an awesome community, involved with the project and willing to help get things sorted out, here we'll explain how to report a certain problem so that we can review the environment in which it occured.

Broadly speaking, there are 2 different kind of problems detailed below:

Report a problem with the current hand at play

Having a problem with 1 specific table could mean:

A Betsize Amount was not correct
A particular table was not inserted into the Layout
An overlay displayed wrong info or didn't appear at all (e.g: SPR / Pot Odds)

When this happens it has to be reported through the Report Issue Overlay on the table itself, with a small text that might help our team have some more context

E.g: "I was aggresor, pot was XX and pressed 50%, result should have been YY but instead was ZZ"

Here's a video explaining how to use the Report Issue Overlay

Report any other global problem

Here's a few examples of what a global problem would be:

Jurojin doesn't tile a particular table or doesn't recognize a poker site
Jurojin or a Poker Site crashed in one of my sessions

To report any problem, you can do so with the lower-right corner button that says "Issue Report" as the next screenshot shows

For any problem you might have, once the report has been submitted, the best way to keep in touch with us is on Discord, in there our team members will guide you towards a fix or follow-up your issue.

Footer Button to Report an issue on Jurojin application

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Zeros Poker

Jugador de Nose Bleed de torneos y cash, streamer, Youtube y persona de interés del póker en todo el planeta, ha ganado múltiples importantes torneos.