Fix Bitdefender Blocking Jurojin

Bitdefender sometimes flags Jurojin as a threat even though it's completely safe — you can verify this yourself on VirusTotal. Below are the steps our support team recommends trying first, followed by more detailed fixes for specific error messages.

Quick Fix — Try This First

1. Mark Jurojin as a Legitimate App

Bitdefender has an official process to resolve false positives. Follow their guide to mark Jurojin as a trusted application.

2. Add Firewall Exceptions for Jurojin's Servers

In Bitdefender's Firewall settings, add exceptions for the following addresses:

• jurojinpoker.com
• api.backend2.jurojinpoker.com

3. Restart Your PC

After making these changes, restart your PC before opening Jurojin again — some Bitdefender settings only take effect after a reboot.

If you have a moment, you can also submit a false positive report to Bitdefender so they can whitelist Jurojin in future updates.

Still Having Issues? Detailed Fixes Below

Issue 1: Update Blocked

If you see a message saying the update was "blocked by one of your Poker Sites", this is Jurojin's generic message for an UnauthorizedAccessException — it doesn't necessarily mean a poker site caused it. Bitdefender's Antivirus is the most common culprit.

Add Jurojin as an exception in Bitdefender Antivirus:

• 1. Open Bitdefender
• 2. Click on the Protection tab
• 3. Open the Antivirus panel
• 4. Click on Settings
• 5. Click on Manage Exceptions
• 6. Click the Add an Exception button
• 7. Add the following path and toggle on all options (Antivirus + 3 sub-items, Online Threat Protection, Advanced Threat Defense):
  • C:\Program Files (x86)\Jurojin\JurojinUI.exe
• 8. Click Add an Exception again and add the folder as well, toggling on everything:
  • C:\Program Files (x86)\Jurojin

After adding both exceptions, try running the update again. If the update succeeds but Jurojin still can't connect, continue to Issue 2 below.

Issue 2: Unable to Connect — "Whoops!"

When Jurojin tries to reach our servers, Bitdefender's Firewall may automatically create a Deny rule for it. Here's how to fix that:

• 1. Open Bitdefender
• 2. Click on the Protection tab
• 3. Open the Firewall panel
• 4. Click on Rules
• 5. In the search bar, type jurojin — you should see jurojinui.exe and launcher.exe
• 6. Click on jurojinui.exe to expand it. You'll see a table with columns for Network, Protocol, Traffic, Ports, IP, and Access.
• 7. If you have multiple rows in the table (Bitdefender can accumulate rules from older Jurojin versions), delete all rows except the last one — the last row is the newest rule and the one with Access toggled off.
• 8. Once only one row remains, toggle Access to Allowed.

You don't need to change anything for launcher.exe. Restart Jurojin and it should connect successfully.

Still having trouble? Join our Discord and our support team will help you out.